Non-spoken communication, including body language, tone, facial expressions, intonation, and use of inflections, can deliver varying meanings to the same sentence. One’s perception (including...

Because of how many methods of communication exist in today’s office environment, most communication models are a bit more complex than just sender-message-receiver.

Chatbots can help customers and businesses in a multitude of ways, ranging from more “standard” uses such as customer service bots, to more esoteric uses such as bots for airline companies, bots for...

Gathering customer feedback is one of the most important tasks for any business. Without input from people who are actually paying money for your product or service, it's impossible to tell how to...

One industry that is taking advantage of the power of chatbots is the finance industry. Chatbots are streamlining personal banking, analyzing the financial market, securing banking systems,...